Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Consistently Crashes

  • 6 trả lời
  • 3 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

more options

Everything worked fine until yesterday. At first it was tabs crashing but that quickly turned into Firefox crashing. I haven't installed anything, haven't done anything that would cause it as far as I know.

At first it was 2-4 minutes the tab would crash. Then it turned into Firefox crashing every minute or two. Now it crashes within a few seconds of startup.

Here's what I've done to try to resolve it. I've updated flash player, graphic drivers. I've disabled add-ons, started Firefox in safe mode, tried clean install, tried different version of Firefox. It's crashing constantly.

What else is there to do?

Firefox version: 63. (I've tried 64 and results are same). OS: Windows 10 64 bit.

Everything worked fine until yesterday. At first it was tabs crashing but that quickly turned into Firefox crashing. I haven't installed anything, haven't done anything that would cause it as far as I know. At first it was 2-4 minutes the tab would crash. Then it turned into Firefox crashing every minute or two. Now it crashes within a few seconds of startup. Here's what I've done to try to resolve it. I've updated flash player, graphic drivers. I've disabled add-ons, started Firefox in safe mode, tried clean install, tried different version of Firefox. It's crashing constantly. What else is there to do? Firefox version: 63. (I've tried 64 and results are same). OS: Windows 10 64 bit.

Tất cả các câu trả lời (6)

more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 64.0.2 January 9, 2019


Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

bp-d9ef9d30-36a7-4a74-8a04-ca8950190113 bp-eeaee9c1-6978-4f83-ac06-0ae1e0190113 bp-761af492-bae6-471e-bc58-1bccb0190113 bp-767c6d4b-f41c-4fb9-af5b-2fb3e0190113 bp-c4a5ee8f-b654-4ee8-9639-9c71a0190113 bp-37fe12b3-1880-4e56-adfa-c5fde0190113 bp-e4d724ae-767d-43ce-a31a-672610190113

These are what you are requesting? Also yes I've tried version 64, results are the same.

more options

Product Firefox Release Channel release Version 64.0.2 Build ID 20190108160530 OS Windows 10 OS Version 10.0.17134

bp-d9ef9d30-36a7-4a74-8a04-ca8950190113 Signature: OpenTypeFontFaceBuilder::ReadVerticalDeviceMetrics

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

combase.dll = Microsoft

rpcrt4.dll = Windows; Remote Procedure Call Runtime

ntdll.dll = Microsoft ++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 63.0.3

bp-eeaee9c1-6978-4f83-ac06-0ae1e0190113 Signature: OpenTypeFontFaceBuilder::ReadVerticalDeviceMetrics

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

combase.dll = Microsoft

rpcrt4.dll = Windows; Remote Procedure Call Runtime

ntdll.dll = Microsoft

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager ++++++++++++++++++++++++++++++++++++++++++++++ bp-761af492-bae6-471e-bc58-1bccb0190113 Signature: OpenTypeFontFaceBuilder::ReadVerticalDeviceMetrics

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

combase.dll = Microsoft

rpcrt4.dll = Windows; Remote Procedure Call Runtime

ntdll.dll = Microsoft

more options

Giải pháp được chọn

more options

That did it. No more crashes! :D

Thank you FredMcD for your help!

more options

Glad to help. Safe Surfing.