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can`t access my bt email account since firefox updated itself

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1946ray
1946ray
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Hi there ,can anyone help me out here please. My problem is since Firefox updated itself i have not been able to access my BT emails account at all .nothing happens. I can access them via my Gmail account ,so seems to be a problem with Firefox,this is the first time,never happened before.

Many thanks ,,Ray.

Hi there ,can anyone help me out here please. My problem is since Firefox updated itself i have not been able to access my BT emails account at all .nothing happens. I can access them via my Gmail account ,so seems to be a problem with Firefox,this is the first time,never happened before. Many thanks ,,Ray.

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FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}