Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox won't start and the process id keeps changing

  • 4 trả lời
  • 1 gặp vấn đề này
  • 5 lượt xem
  • Trả lời mới nhất được viết bởi M W Sasser

more options

Occasionally when I click Firefox, it won't start properly. If I check the windows task manager, there is a lone Firefox process but it's ID keeps changing.

If I click the icon a few more times, Firefox will spawn hundreds of instances and crash Explorer. At this point I can right-click and close all windows. Then Firefox can be started properly.

Any clue what's going on or how I can fix it?

Occasionally when I click Firefox, it won't start properly. If I check the windows task manager, there is a lone Firefox process but it's ID keeps changing. If I click the icon a few more times, Firefox will spawn hundreds of instances and crash Explorer. At this point I can right-click and close all windows. Then Firefox can be started properly. Any clue what's going on or how I can fix it?

Tất cả các câu trả lời (4)

more options

Outdated versions of Comodo Firewall or Comodo Antivirus security software (or a leftover file after Comodo was uninstalled) can cause Firefox not to start with no error message. Update Comodo to the latest version, if you have it installed. If Comodo software is not installed, check if there's a file called IseGuard64.dll or IseGuard32.dll in your C:\Windows\system32\ folder or your system drive and, if so, manually delete the file.

more options

I've never had that firewall installed on any of my workstations.

more options

Can you start Firefox in its safe mode? menu → help → restart with add-ons disabled

Can you start it in Windows Safe Mode?

If you can start it:

With Hardware Acceleration disabled in Preferences, under the Performance section?

With a new clean profile? about:profiles → create a new profile and set as default

You may be able to start profile manager without starting the browser. You can edit your shortcut to add --profilemanager after the path to the executable in the the Target field in the shortcut's properties. (Or you may have shortcuts in a Firefox folder in the Start Menu which will do these things.)

If nothing here helps, you may want to scan for malware using whatever security or antivirus software you already have. One to try if you do not have it is MalwareBytes Antimalware.

You might also look in the Event Viewer, in the Applications tab, to see what is logged when these issues take place. You can type eventvwr.msc in the Start Menu search or run box to open this.

more options

@crankygoat I am doing a forehead slap! Can't believe I forgot to check the Event Viewer Application logs.

When I have some hard data, I'll post it here.