Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Chủ đề này đã được lưu trữ. Vui lòng hỏi một câu hỏi mới nếu bạn cần giúp đỡ.

Bookmarks not imported under my account when I reinstalled Mozila on a new Windows machine

  • 2 trả lời
  • 1 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

adi_2787
adi_2787
more options

Hi all,

I reinstalled windows on my laptop and I did not backed up my Mozilla bookmarks, because I have an account and I am signed in. Chrome stores everything under my account and restores it all (forms, credentials, bookmarks) into the new browser, when I log into my account, so this is why I did not back up in Mozilla.

When I reinstalled mozilla on the new OS, and logged into my account, my bookmarks are completely gone. Is there a database that could restore my bookmarks? I had hundreds of them, most of them using for work and it would be a tremendous help if I could recover them.

I tried accessing my account and see if there's an option to restore. No luck. I tried going to logins & passwords to see any settings that might help. No luck. I tried to search on other devices that I use, for Mozilla bakups. No luck.

Any suggestion would be greatly appreciated! Thank you!

Hi all, I reinstalled windows on my laptop and I did not backed up my Mozilla bookmarks, because I have an account and I am signed in. Chrome stores everything under my account and restores it all (forms, credentials, bookmarks) into the new browser, when I log into my account, so this is why I did not back up in Mozilla. When I reinstalled mozilla on the new OS, and logged into my account, my bookmarks are completely gone. Is there a database that could restore my bookmarks? I had hundreds of them, most of them using for work and it would be a tremendous help if I could recover them. I tried accessing my account and see if there's an option to restore. No luck. I tried going to logins & passwords to see any settings that might help. No luck. I tried to search on other devices that I use, for Mozilla bakups. No luck. Any suggestion would be greatly appreciated! Thank you!

Tất cả các câu trả lời (2)

Wesley Branton
Wesley Branton
more options

The Firefox Sync service IS NOT A DATA BACKUP SERVICE. It was not designed to be one, so it doesn't always function well as one. The copy of the data that gets stored on Firefox Sync is not always complete, nor does it necessarily get permanently stored.

Additionally, certain account actions, like resetting your Firefox Account password without using your recovery key, will delete the stored data.

If you don't have a backup copy of your Firefox profile data, then you may be out of luck, unless you have another device with the same data on it.

If you have other devices that have that data on them, the easiest thing to do is to export the bookmarks to HTML on that device and then import them into the browser.

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

You can check if you have a "C:\Windows.old" folder with your personal data.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.