Avatar for Username

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Chủ đề này đã được lưu trữ. Vui lòng hỏi một câu hỏi mới nếu bạn cần giúp đỡ.

Cannot log into chase.com using Firefox

  • 1 trả lời
  • 1 gặp vấn đề này
  • 13 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

floodmp
floodmp
more options

I bought a new Windows 10 laptop today and am migrating from a 7 year old Windows 10 laptop. I downloaded Firefox to the new laptop and cannot log into chase.com using the newly downloaded Firefox - I can log into chase.com using Edge on the new computer, and by using Firefox, Edge or Chrome on the old computer. I have had NO problem logging into numerous other web site using Firefox on the new computer - so far chase.com is the only problem. When I attempt to log in, I get a white screen with a horizontal blue bar - if I click the bar, a box appears asking for user name and password - if I provide these and click again, I get the white screen with the blue line. Help.

I bought a new Windows 10 laptop today and am migrating from a 7 year old Windows 10 laptop. I downloaded Firefox to the new laptop and cannot log into chase.com using the newly downloaded Firefox - I can log into chase.com using Edge on the new computer, and by using Firefox, Edge or Chrome on the old computer. I have had NO problem logging into numerous other web site using Firefox on the new computer - so far chase.com is the only problem. When I attempt to log in, I get a white screen with a horizontal blue bar - if I click the bar, a box appears asking for user name and password - if I provide these and click again, I get the white screen with the blue line. Help.

Tất cả các câu trả lời (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

  • make sure your extensions and filters are updated to the latest version