Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Thunderbird

  • 6 trả lời
  • 1 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi storre1508

more options

Hello, since I updated thunderbird to version 78, I have encountered a problem: proxy authentication fails. Thunderbird shows the pop-up window for authentication, the data entered is correct, but it does not authenticate. I have never had any problems before this version. I recently switched from Windows to Mac OS, first Catalina and then Big Sur, with the same version, but the problem persists. I currently have version 78.4.3. Can you help me? Thank you Sebastiano Torre

Hello, since I updated thunderbird to version 78, I have encountered a problem: proxy authentication fails. Thunderbird shows the pop-up window for authentication, the data entered is correct, but it does not authenticate. I have never had any problems before this version. I recently switched from Windows to Mac OS, first Catalina and then Big Sur, with the same version, but the problem persists. I currently have version 78.4.3. Can you help me? Thank you Sebastiano Torre

Tất cả các câu trả lời (6)

more options

What do you have in Preferences/General/Network & Disk Space/Connection/Settings? Some Mac users have to use something other than the default (Use system proxy settings), e.g. No proxy.

more options

Hi, I checked what you suggested. My settings are: "Use system proxy settings". I tried to set up them manually, but the result has not changed: the pop-up window for authentication keeps coming out.

more options

Do you actually connect through a proxy? If not, did you try setting it to 'no proxy' or 'auto-detect', then restart TB?

more options

Hello, I have tried all combinations of proxy setting. Result: The error message always comes out. I inform you that with other applications I have no authentication problems, whether they use automatic or manual settings.

more options

Can you run OS X in safe mode and see if it makes any difference?

https://support.apple.com/en-ca/guide/mac-help/mh21245/mac

more options

Sorry, but your solution didn't fix my problem and made it worse: thunderbird won't start. I downloaded the latest version (78.5.0) and reinstalled it but nothing: "Application doesn't respond". If you want I could send you the crash report I sent to apple. Thanks