Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Dialog box that offers to save or open email attachment does not appear

  • 2 trả lời
  • 1 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi Harold

more options

In Gmail running with Windows 10, when I click on a video (e.g., mp4) attachment in an email, I get the “Couldn’t preview file, etc” screen: See image "Capture1"

Then when I click on “Download” I get the following dialog box, below, and go from there: See image Capture 2.

The problem is a friend of mine decided to check the bottom “Do this automatically, etc.” box and since then this dialog box no longer appears. Now he decided he does want the choices, but neither of us has found the way to restore the dialog box. Can you help?

In Gmail running with Windows 10, when I click on a video (e.g., mp4) attachment in an email, I get the “Couldn’t preview file, etc” screen: See image "Capture1" Then when I click on “Download” I get the following dialog box, below, and go from there: See image Capture 2. The problem is a friend of mine decided to check the bottom “Do this automatically, etc.” box and since then this dialog box no longer appears. Now he decided he does want the choices, but neither of us has found the way to restore the dialog box. Can you help?
Đính kèm ảnh chụp màn hình

Tất cả các câu trả lời (2)

more options

Yes, there's a list of actions for different types of downloads on the Options / Preferences page. Check out the steps in this article and see whether you can figure out which one Firefox is used for MP4 downloads, and switch it to Always Ask:

Manage file types and download actions in Firefox

Did that work?

more options

Thanks for your fast response and referral to the article.