Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox asking for Primary password over and over but not accepting it when entered

  • 1 trả lời
  • 2 gặp vấn đề này
  • 3 lượt xem
  • Trả lời mới nhất được viết bởi Terry

more options

So, Firefox asking for my Primary password over and over but not accepting it when i enter it. When i also tried to follow the steps to remove/deactivate my Primary password by unchecking the "Use a Primary password" box, it again asks me to enter the Primary Password, but the box where i then enter it here wont let me enter my actual Primary password. I don't know if its because the password is too long or too many characters to enter there or what. but the "OK" box also remains greyed out and doesn't turn the bolder color where you would be able to click OK to remove your password. Please help!!

So, Firefox asking for my Primary password over and over but not accepting it when i enter it. When i also tried to follow the steps to remove/deactivate my Primary password by unchecking the "Use a Primary password" box, it again asks me to enter the Primary Password, but the box where i then enter it here wont let me enter my actual Primary password. I don't know if its because the password is too long or too many characters to enter there or what. but the "OK" box also remains greyed out and doesn't turn the bolder color where you would be able to click OK to remove your password. Please help!!

Tất cả các câu trả lời (1)

more options

As a last resort, you could use this procedure: https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it You may be able to save your logins by copying the files mentioned here: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile That probably won't work if you reset the 'primary' password.