Firefox Blocking Video Playback
I am working in an online class and we are asked to record videos in an online platform for school. When I go to hit the play button on anyone's video I get an error message. This does not happen in other browsers, but I want to keep using Firefox. Is there a privacy or cookie setting that could be causing this to happen?
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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?
If you have Windows 10 N or KN then you may not have the Media Feature Pack installed.
https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows
Can you attach a screenshot that shows the error message ?
- https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
- use a compressed image type like PNG or JPG to save the screenshot
Here is a screenshot of the issue: I am a Mac user, everything is updated and I've tried turning off ad blockers and allowing various cookies.
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Please provide a public link (no password) that we can check out. No Personal Information Please !
Make sure you are not blocking content.
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}acking-protection-firefox-desktop
I cannot give you a public link - this is my school's website. The domain is D2L but I cannot get you to the exact page where I am having trouble. These videos are recorded on this site and uploaded there - I have deleted cookies and cleared my cache but nothing has worked so far including safe mode.
This could be a problem with the website, or the clip. Inform the webmaster.
If you have Windows 10 N or KN then you may not have the Media Feature Pack installed.
https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows
Are there messages in the Web Console related to this issue ?
- "3-bar" menu button or Tools -> Web Developer -> Web Developer Tools
- https://developer.mozilla.org/en-US/docs/Tools/Web_Console