Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Runs slow. Sometimes won't open. Get spinning wheel or white screen

  • 2 trả lời
  • 1 gặp vấn đề này
  • 23 lượt xem
  • Trả lời mới nhất được viết bởi James

more options

Keep getting white screen or spinning wheel. Now Firefox won't even open. I tried to refresh firefox. When I clicked on the confirm refresh window, firefox just closed.

Keep getting white screen or spinning wheel. Now Firefox won't even open. I tried to refresh firefox. When I clicked on the confirm refresh window, firefox just closed.

Giải pháp được chọn

in case you do have Webroot.

https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (2)

more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}


jscher2000 said

Could this be relevant? A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly: If you are still running an earlier release of Firefox, this would not be your issue.

bg07901 said

After consulting with WebRoot, they advised this was a known issue. The fix was to remove and reinstalled the WebRoot application.
more options

Giải pháp được chọn

in case you do have Webroot.

https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations