Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

After update installed on March 24, Firefox will not open

  • 1 trả lời
  • 1 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi -elison-

more options

On 3/22/22 an UPDATE was installed successfully on my home computer. On 3/24/22 at 12/21 pm CST, a notice box to install an update appeared. I clicked on the box, I put in my administrator password, and it installed. I rebooted my PC.

Since this install, I cannot open Firefox at all. I get this message box. "I use Pocket via the Firefox sign in and I need to access an item with Pocket. The shortcut is missing from my desktop. And is no longer listed in the Start menu.

I get this message box:

WINDOWS CANNOT ACCESS THE SPECIFIED DEVICE, PATH, OR FILE. YOU MAY NOT HAVE THE APPROPRIATE PERMISSIONS TO ACCESS THE ITEM.

I checked the path of the executable file for firefox. The file is located in C:/Program Files (x86)/Mozilla Firefox/firefox.exe. So this is correct.

I opened the install log for Firefox. Mozilla Firefox Installation Started: 2022-03-24 12:21:52

I checked the path of the executable file for firefox. The file is located in C:/Program Files (x86)/Mozilla Firefox/firefox.exe. So this is correct. I opened the install log for Firefox. Mozilla Firefox Installation Started: 2022-03-24 12:21:52 Locale  : en-US

 App Version: 98.0.2
 GRE Version: 98.0.2
 OS Name    : Windows 8.1
 Target CPU : x64

Installing Main Files Copied File: C:\Program Files (x86)\Mozilla Firefox\firefox.exe.moz-upgrade

 Delayed Install File (Reboot Required): C:\Program Files (x86)\Mozilla Firefox\firefox.exe
 Installed File: C:\Program Files (x86)\Mozilla Firefox\firefox.exe.sig

Copied File: C:\Program Files (x86)\Mozilla Firefox\pingsender.exe.moz-upgrade

 Delayed Install File (Reboot Required): C:\Program Files (x86)\Mozilla Firefox\pingsender.exe

DLL Registration


 Registered: C:\Program Files (x86)\Mozilla Firefox\AccessibleMarshal.dll
 Registered: C:\Program Files (x86)\Mozilla Firefox\AccessibleHandler.dll
 Recorded: C:\Program Files (x86)\Mozilla Firefox\mozwer.dll

Adding Shortcuts


 Added Shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Firefox.lnk
 Added Shortcut: C:\Users\Public\Desktop\Firefox.lnk

Adding Registry Entries


 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox\98.0.2 (x64 en-US)\Main | Install Directory | C:\Program Files (x86)\Mozilla Firefox
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox\98.0.2 (x64 en-US)\Main | PathToExe | C:\Program Files (x86)\Mozilla Firefox\firefox.exe
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox\98.0.2 (x64 en-US)\Uninstall | Description | Mozilla Firefox 98.0.2 (x64 en-US)
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox\98.0.2 (x64 en-US) |  | 98.0.2 (x64 en-US)
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox 98.0.2\bin | PathToExe | C:\Program Files (x86)\Mozilla Firefox\firefox.exe
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox 98.0.2\extensions | Components | C:\Program Files (x86)\Mozilla Firefox\components
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox 98.0.2\extensions | Plugins | C:\Program Files (x86)\Mozilla Firefox\plugins
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox 98.0.2 | GeckoVer | 98.0.2
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox |  | 98.0.2
 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox | CurrentVersion | 98.0.2 (x64 en-US)
On 3/22/22 an UPDATE was installed successfully on my home computer. On 3/24/22 at 12/21 pm CST, a notice box to install an update appeared. I clicked on the box, I put in my administrator password, and it installed. I rebooted my PC. Since this install, I cannot open Firefox at all. I get this message box. "I use Pocket via the Firefox sign in and I need to access an item with Pocket. The shortcut is missing from my desktop. And is no longer listed in the Start menu. I get this message box: WINDOWS CANNOT ACCESS THE SPECIFIED DEVICE, PATH, OR FILE. YOU MAY NOT HAVE THE APPROPRIATE PERMISSIONS TO ACCESS THE ITEM. I checked the path of the executable file for firefox. The file is located in C:/Program Files (x86)/Mozilla Firefox/firefox.exe. So this is correct. '''I opened the install log for Firefox.''' Mozilla Firefox Installation Started: 2022-03-24 12:21:52 I checked the path of the executable file for firefox. The file is located in C:/Program Files (x86)/Mozilla Firefox/firefox.exe. So this is correct. I opened the install log for Firefox. Mozilla Firefox Installation Started: 2022-03-24 12:21:52 Locale : en-US App Version: 98.0.2 GRE Version: 98.0.2 OS Name : Windows 8.1 Target CPU : x64 Installing Main Files Copied File: C:\Program Files (x86)\Mozilla Firefox\firefox.exe.moz-upgrade Delayed Install File (Reboot Required): C:\Program Files (x86)\Mozilla Firefox\firefox.exe Installed File: C:\Program Files (x86)\Mozilla Firefox\firefox.exe.sig Copied File: C:\Program Files (x86)\Mozilla Firefox\pingsender.exe.moz-upgrade Delayed Install File (Reboot Required): C:\Program Files (x86)\Mozilla Firefox\pingsender.exe DLL Registration ------------------------------------------------------------------------------- Registered: C:\Program Files (x86)\Mozilla Firefox\AccessibleMarshal.dll Registered: C:\Program Files (x86)\Mozilla Firefox\AccessibleHandler.dll Recorded: C:\Program Files (x86)\Mozilla Firefox\mozwer.dll Adding Shortcuts ------------------------------------------------------------------------------- Added Shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Firefox.lnk Added Shortcut: C:\Users\Public\Desktop\Firefox.lnk Adding Registry Entries ------------------------------------------------------------------------------- Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox\98.0.2 (x64 en-US)\Main | Install Directory | C:\Program Files (x86)\Mozilla Firefox Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox\98.0.2 (x64 en-US)\Main | PathToExe | C:\Program Files (x86)\Mozilla Firefox\firefox.exe Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox\98.0.2 (x64 en-US)\Uninstall | Description | Mozilla Firefox 98.0.2 (x64 en-US) Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox\98.0.2 (x64 en-US) | | 98.0.2 (x64 en-US) Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox 98.0.2\bin | PathToExe | C:\Program Files (x86)\Mozilla Firefox\firefox.exe Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox 98.0.2\extensions | Components | C:\Program Files (x86)\Mozilla Firefox\components Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox 98.0.2\extensions | Plugins | C:\Program Files (x86)\Mozilla Firefox\plugins Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox 98.0.2 | GeckoVer | 98.0.2 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox | | 98.0.2 Added Registry String: HKLM | Software\Mozilla\Mozilla Firefox | CurrentVersion | 98.0.2 (x64 en-US)

Tất cả các câu trả lời (1)

more options

Hello! Try the instructions in the following article: Firefox won't start - find solutions