Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Restoring 2 profiles with emails from Mozbackup

  • 9 trả lời
  • 1 gặp vấn đề này
  • 18 lượt xem
  • Trả lời mới nhất được viết bởi david

more options

My old Windows 7 PC laptop died. I used Thunderbird with a personal profile gmail address I will call Profile 1, and another email address I created from my online website that no longer exists, and I will call it Profile 2. I'm now running Windows 11 on a new PC. I downloaded a new Thunderbird program on the new PC. I attached the old Win 7 hard drive to the new PC and used Mozbackup to restore my old profile using my previous .pcv file backup. Profile 1 restored, but with emails only back to 2017. Profile 2 was not restored at all. Please help. Thank you.

My old Windows 7 PC laptop died. I used Thunderbird with a personal profile gmail address I will call Profile 1, and another email address I created from my online website that no longer exists, and I will call it Profile 2. I'm now running Windows 11 on a new PC. I downloaded a new Thunderbird program on the new PC. I attached the old Win 7 hard drive to the new PC and used Mozbackup to restore my old profile using my previous .pcv file backup. Profile 1 restored, but with emails only back to 2017. Profile 2 was not restored at all. Please help. Thank you.

Giải pháp được chọn

David your suggestions solved the problems. I greatly appreciate all of your help and patience.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (9)

more options

Since Mozbackup may have bugs, I suggest repeating the transfer, but manually. - on old hard drive, I don't remember Win 7, but your profile is probably either at

  C:\Documents and Settings\[username]\Application Data\Thunderbird\Profiles\  or at
  C:\users\[username]\appdata\roaming\thunderbird\profiles   

- Using File explorer, copy the folder and store it in new PC at

  C:\users\[username]\appdata\roaming\Thunderbird\profiles 

- press windows key and 'R' key and enter thunderbird.exe -p to start profile manager - click 'new profile' and enter a desired name, e.g.,OLDPROFILE and then, next, select browse button to locate the transferred profile.

more options

Thanks David. I followed your directions, but I may have messed up. Thunderbird showed it found the old profile, but when I clicked to continue a popup read enter your name and your existing email address and password. I entered my current email address and password. I opened Thunderbird and the old profile is not there. When searching for it there is a series of letters and numbers preceding the old profile name. It is dpu9xu7d followed by [ .OLD EMAIL ADDRESS]. I don't know what to do now. Any ideas?

more options

David, attached is a photo of the PROFILES folder now. Should I drag and drop the dpu9xu7d.pi@atlantapi.com folder into the PROFILES folder, or what?

more options

It appears the TB Screen photo of the profiles folder did not attach. Here goes again.

more options

Here's a fresh suggestion. - uninstall TB and install version 102, the latest release - start TB and ignore request for email setup. Instead, click HOME tab - on that screen is an IMPORT option. Click that and select the option to import profile. - select the profile you know to work, and click to start the import. That simplifies the import process considerably.

I do not suggest modifying content, as one of those was your working default.

more options

David, I have made a bigger mess now. I do apologize. I used MozBackup to restore the pcv and it added the pi@atlantapi profile to TB. But there are no messages in the inbox even though the profile properties shoe over 3GB. So like a fool I apparently moved the entire profile to the TB program profile pi@atlantapi.com, and now all of the profile contents that were in the Roaming/Thunderbird/Profiles folder is showing in the TB program profile pi@atlanatpi.com. I uninstalled TB and downloaded version 102, but upon installation it went directly to the same old TB program. I know of no way to resolve the issue I have now created. Attached is a photo of the pi@atlanta pi.com TB screen.

more options

Do you still have the original profile? I have read in several places that Mozbackup has bugs and, to my knowledge, is no longer supported. Your screenshots aren't appearing. I suggest using jpg files, if possible. I repeat my earlier proposed of steps, beginning with a full uninstall.

more options

Giải pháp được chọn

David your suggestions solved the problems. I greatly appreciate all of your help and patience.

more options

GREAT! Nice to hear.