Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

VPN download

  • 2 trả lời
  • 0 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi James

more options

I keep getting a notice that says "this VPN download may contain a virus that can infect my pc. Make sure that I want to download it". I don't understand why I'm getting this warning about your product. I just paid to get this extra protection and now I don't know if I should download it.

Please advise.

Thank you.

I keep getting a notice that says "this VPN download may contain a virus that can infect my pc. Make sure that I want to download it". I don't understand why I'm getting this warning about your product. I just paid to get this extra protection and now I don't know if I should download it. Please advise. Thank you.

Tất cả các câu trả lời (2)

more options

That isn't from firefox but sounds your security software unless you can provide a screenshot of the message so others can see where it's coming from. Paid extra protection?

more options

kipaji said

I keep getting a notice that says "this VPN download may contain a virus that can infect my pc. Make sure that I want to download it". I don't understand why I'm getting this warning about your product. I just paid to get this extra protection and now I don't know if I should download it. Please advise. Thank you.

Are you referring to Mozilla VPN https://www.mozilla.org/products/vpn/ ?

This is a premium product of Mozilla so please post a new thread in the Mozilla VPN section as this thread cannot be moved to there. https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form

Also what antivirus client or scanner are you using that is claiming the .exe is infected if you downloaded from Mozilla.org. It may very well be a false positive.