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I recently purchased a new DELL laptop. My bookmarks from the older DELL laptop did not transfer. Instead under OTHER bookmarks I am getting a hodge-podge of GOOGLE CHROME favorites. I still have the older laptop and the bookmarks I am missing are still there, intact. The older laptop cannot support Windows-11. What did I do wrong, and how do I get the the bookmarks over to the new laptop? THANKS MUCH! Best, Pat Reilly

I recently purchased a new DELL laptop. My bookmarks from the older DELL laptop did not transfer. Instead under OTHER bookmarks I am getting a hodge-podge of GOOGLE CHROME favorites. I still have the older laptop and the bookmarks I am missing are still there, intact. The older laptop cannot support Windows-11. What did I do wrong, and how do I get the the bookmarks over to the new laptop? THANKS MUCH! Best, Pat Reilly

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How did you try to transfer your personal data to the new device?


You can copy certain files with Firefox closed to the current profile folder to transfer/recover/backup your personal data. Note that best is to avoid copying a full profile folder.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).


  • bookmarks and history: places.sqlite
  • favicons: favicons.sqlite
  • bookmark backups: compressed .jsonlz4 JSON backups in the bookmarkbackups folder
  • cookies.sqlite for the Cookies
  • formhistory.sqlite for saved autocomplete Form Data
  • logins.json (encrypted logins) and key4.db (decryption key and primary password) for logins saved in the Password Manager
  • cert9.db for certificates stored in the Certificate Manager
  • persdict.dat for words added to the spell checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other website specific data (Site Preferences)
  • sessionstore.jsonlz4 for open tabs and pinned tabs (see also the sessionstore-backups folder)