It sounds like you have lost your profile and it is asking you to set everything up again. The only time I am aware this image is displayed is to the right of the prompt to Set up your Existing email address, so that is at complete odds with your statement. <blockquote> However, when I attempted to access my e-mail. there is no e-mails and kept asking 'Password' which I typed a rectangular box popping up in the middle of the screen. </blockquote> as a new profile will not be asking for anything. So can you please clarify exactly what is happening? Are you being asked for passwords? Is this tab appearing and nothing else?