Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

email disappeared 2019-2024

  • 2 trả lời
  • 2 gặp vấn đề này
  • 38 lượt xem
  • Trả lời mới nhất được viết bởi laura105

more options

All my Thunderbird incoming emails from June 2019 -last week disappeared. My sent email is still there. I read that it is a not uncommon problem but I cannot understand all the Help Articles. I am 70 years old and can use a computer but do not understand how it works. Our IT consultant retired suddenly and I am urgently looking for a new one. I am in San Francisco.

I called Support at Sonic, They checked and updated my settings but they were not able to restore the incoming email.

Thanks for your attention.

All my Thunderbird incoming emails from June 2019 -last week disappeared. My sent email is still there. I read that it is a not uncommon problem but I cannot understand all the Help Articles. I am 70 years old and can use a computer but do not understand how it works. Our IT consultant retired suddenly and I am urgently looking for a new one. I am in San Francisco. I called Support at Sonic, They checked and updated my settings but they were not able to restore the incoming email. Thanks for your attention.

Tất cả các câu trả lời (2)

more options

Is this set up as a pop account?

more options

Yes. It is a pop account. Additionally, I seem to be able to find the missing emails if I search for them. I tried repairing my inbox from within Thunderbird but that didn't bring the missing emails back.

I have Carbonite backups of my system but when I went to Carbonite to restore the inbox file, I noticed that it only had the latest version of the inbox from yesterday which is not helpful as it will be missing the same emails.

Thank you for your help! Laura