Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Lost access to main email

  • 4 trả lời
  • 0 gặp vấn đề này
  • 8 lượt xem
  • Trả lời mới nhất được viết bởi a.elmayyah

more options

Hello,

Last year I created a Firefox account to sync some of my bookmarks. The email I used was a temporary email as I wasn't allowed to use my work email for it, I used [edited] @dusyum.com.

I can log in to my Mozilla account but I can't access my bookmarks. Is there any way possible to recover my bookmarks? I can't add a secondary email or account recovery key without access to the temp mail. All I want is the bookmarks, I have no passwords or any sensitive information saved. I've attached a screenshot of proof that I have access to my account. I also remember many of the bookmarks I saved, maybe that could be helpful as proof that I am the account owner?

Thanks in advance!

Hello, Last year I created a Firefox account to sync some of my bookmarks. The email I used was a temporary email as I wasn't allowed to use my work email for it, I used [edited] @dusyum.com. I can log in to my Mozilla account but I can't access my bookmarks. Is there any way possible to recover my bookmarks? I can't add a secondary email or account recovery key without access to the temp mail. All I want is the bookmarks, I have no passwords or any sensitive information saved. I've attached a screenshot of proof that I have access to my account. I also remember many of the bookmarks I saved, maybe that could be helpful as proof that I am the account owner? Thanks in advance!
Đính kèm ảnh chụp màn hình

Được chỉnh sửa bởi James vào

Giải pháp được chọn

There is technically a direct ticket support for Mozilla Accounts if you post it by way of https://support.mozilla.org/en-US/questions/new/mozilla-account/form

Đọc câu trả lời này trong ngữ cảnh 👍 1

Tất cả các câu trả lời (4)

more options

If you lost access to the email used for sync there's nothing any users on here can do to help. And since there wasn't a backup email there's no other way to change it now.

Hữu ích?

more options

I understand, thank you. I intended on contacting Mozilla's support not the community, didn't notice this post being created.

Thanks a lot :)

Hữu ích?

more options

Giải pháp được chọn

There is technically a direct ticket support for Mozilla Accounts if you post it by way of https://support.mozilla.org/en-US/questions/new/mozilla-account/form

Hữu ích?

more options

Oh interesting, I guess that's where I went wrong :D I clicked on Firefox instead of Mozilla Account when I was choosing the product :)

Thanks for your help! I really appreciate it.

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.