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Not saving passwords

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  • Trả lời mới nhất được viết bởi DavidGG

mtb23
mtb23
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On an old Windows 7 Pro (SP1) 32 bit workstation (with .Net 4.8), I recently updated from Thunderbird 45.1.0 to version 115.18.0 (most recent for Windows 7). The update worked fine, but afterwards the new version is not saving passwords. While entering a password every time is possible, I have 7 email accounts and that gets tedious. I can't keep TB open as it uses a lot more memory than the older version, so either I get this fixed or I have to use other software.

I have not set up a master password because it won't even save that. When I enter a password (for email login) without asking it to save it, the login works and email works fine; but if I ask it to save the password, the login does not work and it errors out. This could be simply a timeout trying to save the password, so the main thing is to resolve why TB is not able to save any passwords.

Thanks for your time and help.

On an old Windows 7 Pro (SP1) 32 bit workstation (with .Net 4.8), I recently updated from Thunderbird 45.1.0 to version 115.18.0 (most recent for Windows 7). The update worked fine, but afterwards the new version is not saving passwords. While entering a password every time is possible, I have 7 email accounts and that gets tedious. I can't keep TB open as it uses a lot more memory than the older version, so either I get this fixed or I have to use other software. I have not set up a master password because it won't even save that. When I enter a password (for email login) without asking it to save it, the login works and email works fine; but if I ask it to save the password, the login does not work and it errors out. This could be simply a timeout trying to save the password, so the main thing is to resolve why TB is not able to save any passwords. Thanks for your time and help.

Tất cả các câu trả lời (2)

david
david
  • Top 10 Contributor
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I recently had a similar problem, doing an update on an old version and finding that all seemed to work except passwords. This happens when you take a massive leap from old versions, such as 45 to 115. thunderbird sometimes makes updates to the profile and does that in the first release of new versions. There may be some persons here who know the exact set of files to change, but my proven approach is to upgrade through the releases. That is, upgrading to 52.01, then to 60.0.1, then to 68..0.1, then 78.0.1, then 91.0.1, and 102.0.1 and then to 115.0.1, and then to the latest 115 release. That process also updates the addressbook from old format to later format.

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DavidGG
DavidGG
  • Top 25 Contributor
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http://kb.mozillazine.org/Password_not_remembered_-_Thunderbird

Upgrading to Thunderbird 60.2.1 or later might cause your saved passwords to be ignored. The same problem can occur if you move the profile from one operating system to another. The workaround is to exit Thunderbird and delete the the pkcs11.txt file in the profile. Thunderbird will create a new version of that file when it restarts.

Instructions to locate the profile folder are provided here:

https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data

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