Firefox4Life78: Firefox won't open
Hello,
We spoke for quite awhile this afternoon trying to fix a FF crash problem on my PC. FF 3.6.3 is crashing upon start every time I attempt.
You had me do several things. The last two was to download Spybot and Spyware Terminator. I ran those two, and did remove some spyware, but the problem still persists with FF crashing when I attempt to launch it.
My lastest crash report is Crash ID: bp-4be24d59-1f5d-460b-b6eb-fe4332100519
Since we talked, I renamed the Mozilla Firefox folder, and downloaded a new version of FF. This did not fix the problem.
Any other thoughts that may fix this?
Thank you.
Tất cả các câu trả lời (5)
Hi Mike.
You may be having a problem with some extension or plugin that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Thanks for the reply. I can't seem to get FF to launch, it dies anytime I try to run it, so I haven't been able to disable extensions or plugins. Is there a way to do that without launching FF?
Of course, you just run it in safe mode:
Unfortunately I get the same error message when trying to run in safe mode. I've also tried running via the command line to create a new profile "firefox -p", but it crashes also.
Try a Clean Installation of Firefox if opening in Safe Mode doesn't work
Thanks Moses Firefox Support