Firefox crashes when printing MultiMaps
To replicate this issue kindly do the following:- 1.) Navigate to www.ford.co.uk using Firefox browser 2.) Navigate to Advance Dealer Locator link available from the left menu item on the screen. 3.) On the advance dealer locator form, enter the location or dealer name to be searched [e.g. a valid location is 'London' or a valid dealer name is 'Allen'] 4.) Once the search button is clicked, the dealer search results are displayed on the screen.
5.) Please try to print the results, either using the browser menu file-print or using the print button available on the results page.
6.) The firefox will print the page after few minutes the firefox will close by itself, this issue occurs repeatedly and for each and every trial.
I would be much grateful for any help.
Tất cả các câu trả lời (4)
Can you give me the crash report id? Press CTRL + L then type about:crashes after pressing CTRL + L. after that copy and paste the entire page here.
Thanks Moses Firefox Support
Hi Moses,
Sorry for the delay in reply,
Please find the requested details below : Please let me know if you need further information
http://crash-stats.mozilla.com/report/index/23fb7e74-332b-4944-9343-023a82100603
Signature UnhookTextRunFromFrames
UUID 23fb7e74-332b-4944-9343-023a82100603
Time 2010-06-03 20:48:29.29276
Uptime 611
Product Firefox
Version 3.6.3
Build ID 20100401080539
Branch 1.9.2
OS Windows NT
OS Version 5.1.2600 Service Pack 3
CPU x86
CPU Info GenuineIntel family 6 model 28 stepping 2
Crash Reason EXCEPTION_ACCESS_VIOLATION
Crash Address 0xa788bb4
User Comments
Related Bugs
WORKSFORME
* 507495 RESOLVED Crash [@ UnhookTextRunFromFrames] on print preview with floats, page-break, ::first-line, etc
FIXED
* 472776 VERIFIED Crash [@ UnhookTextRunFromFrames] [@ ClearAllTextRunReferences] with bidi
INCOMPLETE
* 485003 RESOLVED Crash [@ UnhookTextRunFromFrames]
Crashing Thread Frame Module Signature [Expand] Source 0 xul.dll UnhookTextRunFromFrames layout/generic/nsTextFrameThebes.cpp:378 1 xul.dll FrameTextRunCache::NotifyExpired layout/generic/nsTextFrameThebes.cpp:418 2 xul.dll nsExpirationTracker::AgeOneGeneration obj-firefox/dist/include/nsExpirationTracker.h:210 3 nspr4.dll nspr4.dll@0xccef 4 xul.dll nsExpirationTracker::TimerCallback obj-firefox/dist/include/nsExpirationTracker.h:299 5 xul.dll nsTextFragment::Append content/base/src/nsTextFragment.cpp:377 6 xul.dll nsTimerEvent::Run xpcom/threads/nsTimerImpl.cpp:519 7 xul.dll nsBaseAppShell::Run widget/src/xpwidgets/nsBaseAppShell.cpp:170 8 xul.dll nsAppStartup::Run toolkit/components/startup/src/nsAppStartup.cpp:183 9 nspr4.dll nspr4.dll@0xbdcf 10 xul.dll XRE_main toolkit/xre/nsAppRunner.cpp:3506
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Dear Moses,
Further I faced a similar issue in IE6 which was resolved by an Hotfix from Microsoft site
http://support.microsoft.com/kb/913788
This hot-fix does fix IE6 issue, but fails to address the fire-fox issue.
I hope this information helps.
I would be much grateful for any help or suggestions from your end.
Best Regards,
Sivaram
Hi Moses,
Any update for me, on this issue, I would be glad to know if this could be a known-bug that can be fixed in possible future releases.