Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Ancestry Advanced Imaging is not loading

  • 1 trả lời
  • 2 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi the-edmeister

more options

When I search Census records on Ancestry.co.uk I am asked if I would like to upgrade to Ancestry's Advanced Imaging but it will not download and says it is not compatible with Firefox. Is there any way around this?

When I search Census records on Ancestry.co.uk I am asked if I would like to upgrade to Ancestry's Advanced Imaging but it will not download and says it is not compatible with Firefox. Is there any way around this?

Tất cả các câu trả lời (1)

more options

Ancestry.com needs a special image viewer plugin for Firefox. The manner in which that plugin was installed in earlier versions of Firefox won't work in Firefox 3.6+, so whoever created that plugin would need to re-write that plugin to get it to be able to be installed.

That said, a Firefox user can still install that plugin manually using these instructions.
http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/sab_answer.php?p_faqid=3809&p_sid=lxn4zZWj
Forget the first two paragraphs, use the info under:
How to install the Enhanced Imager Viewer manually in Firefox 3.X

That DLL you need is in this Zip file.
http://c.ancestry.com/Affiliate/Knowledgebase/Images/Ancestry/npImgCtl.zip