In the past, such problems have been caused by AVG Safe Search. If you have that installed, disable it under Tool > Add-ons > Extensions, then exit and restart Firefox to see if the problem is solved. If that is not causing your problem, you may need to try '''Firefox Safe Mode''' * You may need to use '''Safe Mode''' to locate the problem: http://support.mozilla.com/en-US/kb/Safe+Mode *Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes '''<u>before</u>''' starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected. * If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it by enabling '''<u>one at a time</u>''' until the problem reappears. '''<u>You MUST close and restart Firefox after EACH change</u>''' via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window. * See the following for more information ** http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes ** http://support.mozilla.com/en-US/kb/Troubleshooting+plugins ** http://support.mozilla.com/en-US/kb/Basic+Troubleshooting ------------------------------ <br /> The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. *Adobe Shockwave for Director Netscape plug-in, version 11.0 *Adobe PDF Plug-In For Firefox and Netscape 8.2.5 **New Adobe ReaderX with Protected Mode just released 2010-11-19 **See: http://www.securityweek.com/adobe-releases-acrobat-reader-x-protected-mode *Shockwave Flash 10.1 r85 *Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers #'''Check your plugin versions''': http://www.mozilla.com/en-US/plugincheck/ #*'''Note: plugin check page does not have information on all plugin versions''' #'''Update Shockwave for Director''' #*NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player. #*Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it). #*When the download is complete, exit Firefox (File > Exit) #*locate and double-click in the installer you just downloaded, let the install complete. #*Restart Firefox and check your plugins again. #*'''<u>Download link and more information</u>''': http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox #'''Update Adobe Reader (PDF plugin):''' #*From within your existing Adobe Reader ('''<u>if you have it already installed</u>'''): #**Open the Adobe Reader program from your Programs list #**Click Help > Check for Updates #**Follow the prompts for updating #**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below #*Download complete installer ('''if you do <u>NOT</u> have Adobe Reader installed'''): #**Use the links below to avoid getting the troublesome "getplus" Adobe Download Manager and other "extras" you may not want #**Use Firefox to download and SAVE the installer to your hard drive from the appropriate link below #**Click "Save to File"; save to your Desktop (so you can find it) #**After download completes, close Firefox #**Click the installer you just downloaded and allow the install to continue #***Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator" #**'''<u>Windows only Download link</u>''': ftp://ftp.adobe.com/pub/adobe/reader/ #***Choose your OS #***Choose the latest #.x version (example 9.x, for version 9) #***Choose the highest number version listed #****NOTE: 10.x is the new Adobe ReaderX #***Choose your language #***Download the file #***Windows: choose the .exe version #**'''<u>OSX, Linux and Solaris Download link</u>''': http://get.adobe.com/reader/otherversions/ #*Also see: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox (do not use the link on this page for downloading; you may get the troublesome "getplus" Adobe Download Manager (Adobe DLM) and other "extras") #*After the installation, start Firefox and check your version again. #'''Update the [[Managing the Flash plugin|Flash]] plugin''' to the latest version. #*Download and SAVE to your Desktop so you can find the installer later #*If you do not have the current version, click on the "Player Download Center" link on the "Download..." page below #*After download is complete, exit Firefox #*Click on the installer you just downloaded and install #**Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator" #*Start Firefox and check your version again or test the installation by going back to the download link below #*Download and information: http://www.adobe.com/software/flash/about/ #**Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE) #**Use IE to go to the above site to update the IE ActiveX #Update the [[Java]] plugin to the latest version. #*Download site: http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE) #*Also see "Manual Update" in this article: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates