Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

I've been a Firefox user for years but I can't complete new Firefox download. The actual download goes well, but then I'm told to move Firefox icon into applications folder when prompted, but I don't get prompted.

  • 10 trả lời
  • 7 gặp vấn đề này
  • 7 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

I've been a Firefox user for years, but now you offer me a new version and I can't complete the installation process. The initial download goes well but then I'm instructed to move the icon into my applications folder when prompted and I don't get prompted. Nothing whatever happens. What am I doing wrong?

I've been a Firefox user for years, but now you offer me a new version and I can't complete the installation process. The initial download goes well but then I'm instructed to move the icon into my applications folder when prompted and I don't get prompted. Nothing whatever happens. What am I doing wrong?

Tất cả các câu trả lời (10)

more options

Make sure that Firefox gets installed properly.
Open the DMG file and drag to Firefox program to the application folder on your hard drive.
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.

more options

Clearly I'm a computer idgit. You tell me to open the 'DMG file'. I don't know what that is. Are you sure I have one? Sorry to be a pest. Bagwix

more options

Clearly I'm a computer idgit. You tell me to open the 'DMG file'. I don't know what that is. Are you sure I have one? Sorry to be a pest. Bagwix

more options

I'm baffled. You can't want me to go on repeating my reply. Putting it in different words probably won't help. So what do I do next? Bagwix

more options

Round and round we go. You asked me to post a reply.How the hell do I ? Bagwix

more options

Round and round we go. You asked me to post a reply.How the hell do I ? Bagwix

more options

We are not around here 24 hours, so you may need to wait for a response.

The DMG (disk image) file is the Firefox installation file that you can download from the Mozilla site and save to your desktop. You can double click that file to open the image.

From How to download and install Firefox on Mac:

  • Once the download has completed, the disk image may open by itself and mount a new volume which contains the Firefox application. If you do not see the new volume, double-click the Firefox dmg icon to open it.
  • A Finder window appears, containing the Firefox application. Drag the Firefox Icon into the Applications folder.
more options

Sorry if I sounded peremptory. My problem is, I don't talk computerspeak. I ask what a DMG is and I'm told I can download one from the 'Mozilla site'. Sadly I've no idea what the Mozilla site is. You'd better give up on me. Firefox has always seemed perfectly good to me, without sexy additions. Sorry to have been a pest. Bagwix

more options

You can download Firefox via this Mozilla website: