Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox crashes when I open it. It will not start.

  • 2 trả lời
  • 1 gặp vấn đề này
  • 9 lượt xem
  • Trả lời mới nhất được viết bởi jnazemi

more options

Firefox crashes when I open it. It will not start. I tried uninstalling and reinstalling. No luck.

Firefox crashes when I open it. It will not start. I tried uninstalling and reinstalling. No luck.

Tất cả các câu trả lời (2)

more options

Sometimes malicious files from e.g. malware is stuck in the application folder even if you uninstall - this is because Firefox only removes the files it installed itself. If there are other files that are interfering, they will be kept in the application folder even if you uninstall.

Could you try to completely uninstall by also removing the application folder? See the specific instructions here: https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_7-reinstall-firefox

more options

Thanks, I tried that, and no luck. I have tried uninstalling, deleting the Mozilla Firefox folder, and also deleteing my profile, then reinstalling. Are there register keys that need to be deleted? Maybe this information from the error will help: Add-ons: AvailableVirtualMemory: 2052681728 BuildID: 20110922153450 CrashTime: 1317225922 EMCheckCompatibility: true InstallTime: 1317225715 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 58 StartupTime: 1317225922 SystemMemoryUsePercentage: 31 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: Vendor: Mozilla Version: 7.0

This report also contains technical information about the state of the application when it crashed.