Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

I recently installed 7.0.1 on two Windows 7 Enterprise x64 systems. Now everytime I close Firefox I receive an error "Firefox has stopped working" and I have to click close. Works fine on a Windows XP SP3 x86 machine.

  • 4 trả lời
  • 15 gặp vấn đề này
  • 9 lượt xem
  • Trả lời mới nhất được viết bởi Hasan

more options

"Firefox has stopped working"

"A problem caused the program to stop working correctly. Please close the program."

I tried installing two ways; clean and upgrading from 6.0.2. I receive the same error message upon exit.

"Firefox has stopped working" "A problem caused the program to stop working correctly. Please close the program." I tried installing two ways; clean and upgrading from 6.0.2. I receive the same error message upon exit.

Tất cả các câu trả lời (4)

more options
more options

I followed the troubleshooting guide for extensions and themes, and still have the issue.

I modify the package to redistribute with SCCM, and I like to modify Firefox manually. This process has worked fine until 7.0 or 7.0.1. I extract the files from firefox setup 7.0.1.exe, then I extract the files from omni.jar, so I can modify settings in firefox.js to remove updates, setting firefox as the default browser, etc.. I run setup.exe and include a setup.ini as part of my installation command line to remove icons.

I tried just extracting .exe, and the files from omin.jar but not modifying anything and left out the .ini file and it still fails to close properly.

Like I said the above process works fine on XP.

If I install 7.0.1 via the download .exe on Win7 Enterprise x64 it works fine. I'm still looking into it.

more options

We did the upgrade... and error after error after lock up after error after finally starting in safe mode... we re-installed the update... then uninstalled Firefox entirely and re-installed. Same challenges. Haven't done all the stuff posted above. Just want it to work. No add-ons added yet. What's the hold up though? Thought upgrades were supposed to be better than existing platform, no?

Can we just get the previous version back now... it was working just fine... at least until these bugs are sorted out.

more options

@starke1319 - How to install Firefox on Windows

@OneLifeConcepts - Create a New Profile as a test to check if your current profile is causing the problems.

-> Basic Troubleshooting - Make a New Profile

IF that New Profile works then you can recover your Bookmarks and Passwords from the Old Profile.

-> Recover important data from an old profile

Check and tell if its working.