Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox crashes and crash report opens up

  • 1 trả lời
  • 11 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi knorretje

more options

On launch, Firefox window opens and closes straight away followed by a crash report window. I tried uninstalling and reinstalling but it still wouldn't work. I can run it on Safe-Mode cause it wouldn't open at all.

I cannot find a different manner to open it on safe mode neither.

On launch, Firefox window opens and closes straight away followed by a crash report window. I tried uninstalling and reinstalling but it still wouldn't work. I can run it on Safe-Mode cause it wouldn't open at all. I cannot find a different manner to open it on safe mode neither.

Giải pháp được chọn

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-5d9448b1-3d25-4fa2-a090-ecd5c2111105
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Đọc câu trả lời này trong ngữ cảnh 👍 4

Tất cả các câu trả lời (1)

more options

Giải pháp được chọn

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-5d9448b1-3d25-4fa2-a090-ecd5c2111105
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.