Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Placing my mouse over Personas in the Gallery does not work

  • 1 trả lời
  • 2 gặp vấn đề này
  • 11 lượt xem
  • Trả lời mới nhất được viết bởi Matt_G

more options

I cannot get Personas from the Personas Gallery. I cannot add or remove Personas from the Gallery either anymore. I have the Personas icon and everything there works, but I can't get anything new from the Gallery. It use to work. I had AnyColor on my computer where I could access Personas from the Menu bar. That disappeared and I haven't been able to use the Personas Gallery since. Placing my mouse over a Persona doesn't do anything-nor does clicking on it.

I cannot get Personas from the Personas Gallery. I cannot add or remove Personas from the Gallery either anymore. I have the Personas icon and everything there works, but I can't get anything new from the Gallery. It use to work. I had AnyColor on my computer where I could access Personas from the Menu bar. That disappeared and I haven't been able to use the Personas Gallery since. Placing my mouse over a Persona doesn't do anything-nor does clicking on it.

Tất cả các câu trả lời (1)

more options

Hi maryjo2442,

First thing I would consider doing is updating Firefox. There are a lot of benefits to running the latest version. You should take a look at Update Firefox to the latest release.

You might want to try starting Firefox in Safe Mod by holding down Shift while it is starting. If you disable all your existing plugins and extensions and you find that the buttons do work, then it's probably an issue with one of your existing add-ons. You can go through and manually turn them on 1 by 1 until you find the one causing the problem.

Hopefully this helps!