Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox crashes after some seconds. HELP PLEASE !

more options

firefox crushes directly when i open it. sometimes it doesn´t crush, but over 60% it does.

firefox crushes directly when i open it. sometimes it doesn´t crush, but over 60% it does.

Tất cả các câu trả lời (2)

more options

Hi Bodo, can you try starting Firefox in Safe Mode? After making sure Firefox is fully shut down, hold the Shift key when double-clicking the Firefox icon. You should see a dialog with several choices. Ignore those and click "Continue in Safe Mode." This will start Firefox with your add-ons disabled. If this runs correctly, I would suspect a problem with one or more of your add-ons. To disable all of them, you can close Firefox, restart in Safe Mode, and check the box to disable all your add-ons (first box only!). Then click Make Changes and Restart.

Does that make any difference? If so, you can re-enable your add-ons selectively starting with the most essential.

more options

I looked up your crash ID, and the problem seems possibly related to malware. You may want to run some supplemental scans. These two tools are highly regarded:

Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free

SUPERAntiSpyware : http://www.superantispyware.com/