Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

firefox crashs when I try to use then printer

  • 5 trả lời
  • 1 gặp vấn đề này
  • 12 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

I really didn't see an answer to my issue, looking at the previous Q&A. So, I'll try here. Just starting today, when ever I try and use my printer with firefox, I get a crash report? When I try using the printer in another browser, no problem. I've tried many times today, to use the printer in firefox, to no avail. Again, every time, I get a crash report. Can anyone help? Again, this has never been a problem before with my printer and firefox. Appreciate any help. Thank you.

Rick

I really didn't see an answer to my issue, looking at the previous Q&A. So, I'll try here. Just starting today, when ever I try and use my printer with firefox, I get a crash report? When I try using the printer in another browser, no problem. I've tried many times today, to use the printer in firefox, to no avail. Again, every time, I get a crash report. Can anyone help? Again, this has never been a problem before with my printer and firefox. Appreciate any help. Thank you. Rick

Giải pháp được chọn

Tất cả các câu trả lời (5)

more options

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Thank you for your reply the-edmeister. Here are the crash reports you requested.02732f6b-3bce-49d4-afed-cd2e02120705 7/5/2012 1:21 PM

f836d9d5-5da3-4116-b405-9f4f72120705	7/5/2012	1:18 PM
ee1804db-b1e7-454e-be20-f5d922120705	7/5/2012	12:42 PM
417d8521-38a6-4b28-a00b-148422120705	7/5/2012	12:28 PM
6becf515-4679-4fe6-a488-1ad5c2120705	7/5/2012	11:57 AM
cb469975-6893-416c-9abb-c05e1212070

Hope this helps. As you can see, I've been trying for sometime to get it to work. Again, thank you.

Được chỉnh sửa bởi cor-el vào

more options

Giải pháp được chọn

That is a problem with the Flash plugin.

You can check for problems caused by a recent Flash 11.3 update and possibly downgrade to Flash 11.2 or 10.3.

more options

Hi cor-el,

I took your advice and uninstalled flash player 11.3 and installed version10.3. SOLVED THE PROBLEM!  Thank you. Your a genius. I now can print again! I certainly appreciate help and knowledge cor-el. Have a good day, whats left of it.

Rick