Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Ihad uninstalled firefox but wish to install it again and when i have tried it says i need to switch computer off to complete the uninstal but nothing happens

  • 1 trả lời
  • 2 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

I have previously installed a version of Firefox and then removed it. I went to reinstall it today. After running the download wizard, it states that I need to reboot the computer to complete the uninstall. When the computer reboots and comes on again, nothing happens and trying agin does not help.

I have previously installed a version of Firefox and then removed it. I went to reinstall it today. After running the download wizard, it states that I need to reboot the computer to complete the uninstall. When the computer reboots and comes on again, nothing happens and trying agin does not help.

Tất cả các câu trả lời (1)

more options

Try to run the Firefox program once as Administrator (right-click: Run as Administrator).

If there are problems with updating then try to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.