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Firefox crashes

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Firefox keeps crashing usually immediately or within a minute or two. It tells me APPCRASH firefox.exe version 16.0.2.4680. I have reinstalled both 15 and 16, restored to earlier dates, done all ms updates and app updates, have the best MacAfee. Have tried all troubleshooting. Just bought this HP this year with Windows 7.

Firefox keeps crashing usually immediately or within a minute or two. It tells me APPCRASH firefox.exe version 16.0.2.4680. I have reinstalled both 15 and 16, restored to earlier dates, done all ms updates and app updates, have the best MacAfee. Have tried all troubleshooting. Just bought this HP this year with Windows 7.

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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