Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

After reinstalling FFox and Adobe Flash Player, why will a certain company webpage will not load, but it does in IE.

  • 12 trả lời
  • 1 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi DMSD

more options

For some reason a certain corporate company web site will not load on my desktop PC. The page is gray and white with some headings and a circle in the middle that goes round and round. I previously (some months ago) was able to access the site (and have for years). I am running Windows 7. I have cleared my cache, reinstalled FireFox, reinstalled Adobe Flash Player (even tried downgrading to Flash version 10). If I use IE, the site page loads with all of the graphics, etc. just fine, I have all of the same FF features on my laptop. The site opens up fine on my laptop. What's next?

For some reason a certain corporate company web site will not load on my desktop PC. The page is gray and white with some headings and a circle in the middle that goes round and round. I previously (some months ago) was able to access the site (and have for years). I am running Windows 7. I have cleared my cache, reinstalled FireFox, reinstalled Adobe Flash Player (even tried downgrading to Flash version 10). If I use IE, the site page loads with all of the graphics, etc. just fine, I have all of the same FF features on my laptop. The site opens up fine on my laptop. What's next?

Giải pháp được chọn

If it works in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also:

Đọc câu trả lời này trong ngữ cảnh 👍 1

Tất cả các câu trả lời (12)

more options

Provide the website names...

Are you getting any error...

Please create a screenshot of the problem you're seeing by following the guide mentioned at How do I create a screenshot of my problem?.

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

more options

Is there content loaded on that page via JavaScript or a plugin like Flash?

If the Flash plugin is active the you should get the Flash context menu if you right-click that area.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
more options

Per cor-el reply: Flash is installed and up to date (according to my plug-ins). I right-clicked in the page area of the site and nothing happened. I started Firefox in safe mode, and the page loaded (Marriott.com). I am in the Firefox DEFAULT Theme. I am not getting any error message. Here is a screenshot of the page...also the plug-ins. Now what?

more options

I have been trying again with this. The last time I tried there was a message that Flash Player had crashed. So again I reinstalled Flash Player. No help at all--problem still exists.

more options

That missing part is created via JavaScript, so make sure that you do not block JavaScript.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
more options

Java Script is enabled. What about the advanced Java Script menu?

more options

Are you using Adblock extension(Addon)

more options
more options

No--I don't even know what Adblock is. I get ads. One of the times I tried yesterday to access the site a message appeared that Flash had crashed. It is the only time I have received the message. So I tried reinstalling it. No luck, but it has to be a Flashed-associated problem???

more options

I was able to access the site in Safe mode per your instructions.

more options

Giải pháp được chọn

If it works in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also:

Được chỉnh sửa bởi cor-el vào

more options

OMG--it's a miracle, it's a miracle. Thank you so much. It was an add-on extension called "Invisible Hand." It's a comparison shopper. When you are shopping online, if a better price is on other sites, it the info pops up and appears below the toolbar. It has saved me money, but that's the way it goes.

Thank you, again.