Firefox will not start - crasing on startup
When I try to start firefox, I get a message saying firefox crashed on startup, then asking to submit a report. I have tried to submit a report but that crashes too.
Firefox did work under my daughter's profile in Windows 7.
Upon retiring last night around midnight I put the computer to sleep, this morning it was off. The last thing I did was watch a show on amazon prime.
Thank You.
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Sorry you are havving problems.
We need the CrashID, please see
Please read the above linked article and find a couple of recent submitted Crash IDs by going to about:crashes using the location bar. Paste them into your next reply.
Note many startup crashes at present are caused by malware see
You already have a toolbar or something corrupting your User Agent String, that probably also needs attention, but we need to sort out the crash first.
P.S. I guess I should have also mentioned
- the linked article does include instructions for finding Crash IDs even if you are not able to keep Firefox open
- Troubleshoot Firefox crashes (closing or quitting unexpectedly)_get-help-fixing-this-crash
If you can't open Firefox then see:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
Try to start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
You can use one of these to start Firefox in Safe mode:
- On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
- On Mac, hold down the Options key while starting Firefox
- Help > Restart with Add-ons Disabled