Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

How can I restore my original files and settings?

  • 6 trả lời
  • 1 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi jenh25

more options

I had a computer crash and had to send my laptop in for service, in the process of it, I lost some files. All of my files are backed up on external hard drive, though, but I cannot get firefox to open the files now. I lost my custom preferences and saved passwords. Even though I have these files backed up, if I put them into the firefox folder again, firefox will not open them. Is there another way to retrieve my settings and passwords? I did manage to restore my bookmarks, at least.

I have windows 7 64bit on HP Pavilion DV-7 laptop.

I had a computer crash and had to send my laptop in for service, in the process of it, I lost some files. All of my files are backed up on external hard drive, though, but I cannot get firefox to open the files now. I lost my custom preferences and saved passwords. Even though I have these files backed up, if I put them into the firefox folder again, firefox will not open them. Is there another way to retrieve my settings and passwords? I did manage to restore my bookmarks, at least. I have windows 7 64bit on HP Pavilion DV-7 laptop.

Tất cả các câu trả lời (6)

more options

See this for information about restoring from your back up files.

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

more options

Hi Edmeister, thanks for the reply. I did as the article said and it restored everything but my passwords. When I bring up my saved passwords window, it is still blank.

I did not have every folder inside my profile folder backed up, just the files. Is there somewhere else that the passwords are saved? I'm using the Saved Passwords Editor extension.

more options

Passwords are saved in two files, key3.db and signons.sqlite. You need both files.

more options
more options

I do have both of those files.

more options

"If you do not see any passwords in the Password Manager window (Show Passwords) then your passwords are probably lost."

Aw, rats. Well, thanks so much for the help with this. Next time I will use the password exporter.