Avatar for Username

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Chủ đề này đã được lưu trữ. Vui lòng hỏi một câu hỏi mới nếu bạn cần giúp đỡ.

Firefox keeps crashing

  • 2 trả lời
  • 2 gặp vấn đề này
  • 5 lượt xem
  • Trả lời mới nhất được viết bởi John99

lisafujieparks
lisafujieparks
more options

Here are recent crash reports: 

bp-485b02f5-85b3-46ae-b3e5-150752130212 2/12/2013 10:50 AM
bp-de5fd57d-5e31-46a3-92ca-beb142130212 2/12/2013 10:47 AM
bp-c545b5dc-d0e5-4b10-9e7e-577612130212 2/12/2013 10:07 AM
bp-1aaa8a8d-bf6b-4bc9-8d09-c051a2130212 2/11/2013 5:21 PM
bp-e7d82111-eec2-4952-8019-fd1a42130211 2/11/2013 3:55 PM
bp-b48c38ac-6947-4155-a1bf-ca9ad2130211 2/11/2013 3:51 PM
43877389-1aad-48a8-9eae-59bfe021d88d 2/10/2013 3:09 PM
6d4d9c46-6603-43a8-ab1a-058dc39a8a7b 2/6/2013 10:51 PM
bp-2b54cb05-7075-4c31-ac64-f86082130205 2/5/2013 9:08 AM
bp-a76224eb-2e48-4e0a-8f86-b877f2130131 1/31/2013 10:02 AM
5a6acc27-4895-48c3-a50c-87366f5a344d 1/25/2013 11:16 PM
bp-9ce4a140-fb26-4470-86d7-2f6772130122 1/21/2013 10:23 PM
0cd823f9-e73f-45eb-96f3-24acdf9a2f9d-browser 1/20/2013 12:48 PM
0cd823f9-e73f-45eb-96f3-24acdf9a2f9d 1/20/2013 12:48 PM
bp-3406b199-656f-4fba-b073-ed7cc2130113 1/12/2013 7:37 PM
53f9fff4-83a2-4b47-a155-f76af2537eec 1/8/2013 1:29 AM
bp-97862ebe-1ad1-4197-bc31-a585d2130106 1/6/2013 2:13 AM
bp-84fb839e-375c-4a4b-b825-1e6b42130104 1/4/2013 4:46 AM
28e132a3-4eb0-4382-91d3-c283fcd485b1 1/1/2013 12:37 AM
86ac370c-93d4-40b5-99f0-c0e00939ef4c 1/1/2013 12:36 AM
Here are recent crash reports: <pre><nowiki>bp-485b02f5-85b3-46ae-b3e5-150752130212 2/12/2013 10:50 AM bp-de5fd57d-5e31-46a3-92ca-beb142130212 2/12/2013 10:47 AM bp-c545b5dc-d0e5-4b10-9e7e-577612130212 2/12/2013 10:07 AM bp-1aaa8a8d-bf6b-4bc9-8d09-c051a2130212 2/11/2013 5:21 PM bp-e7d82111-eec2-4952-8019-fd1a42130211 2/11/2013 3:55 PM bp-b48c38ac-6947-4155-a1bf-ca9ad2130211 2/11/2013 3:51 PM 43877389-1aad-48a8-9eae-59bfe021d88d 2/10/2013 3:09 PM 6d4d9c46-6603-43a8-ab1a-058dc39a8a7b 2/6/2013 10:51 PM bp-2b54cb05-7075-4c31-ac64-f86082130205 2/5/2013 9:08 AM bp-a76224eb-2e48-4e0a-8f86-b877f2130131 1/31/2013 10:02 AM 5a6acc27-4895-48c3-a50c-87366f5a344d 1/25/2013 11:16 PM bp-9ce4a140-fb26-4470-86d7-2f6772130122 1/21/2013 10:23 PM 0cd823f9-e73f-45eb-96f3-24acdf9a2f9d-browser 1/20/2013 12:48 PM 0cd823f9-e73f-45eb-96f3-24acdf9a2f9d 1/20/2013 12:48 PM bp-3406b199-656f-4fba-b073-ed7cc2130113 1/12/2013 7:37 PM 53f9fff4-83a2-4b47-a155-f76af2537eec 1/8/2013 1:29 AM bp-97862ebe-1ad1-4197-bc31-a585d2130106 1/6/2013 2:13 AM bp-84fb839e-375c-4a4b-b825-1e6b42130104 1/4/2013 4:46 AM 28e132a3-4eb0-4382-91d3-c283fcd485b1 1/1/2013 12:37 AM 86ac370c-93d4-40b5-99f0-c0e00939ef4c 1/1/2013 12:36 AM </nowiki></pre>

Được chỉnh sửa bởi cor-el vào

Tất cả các câu trả lời (2)

philipp
philipp
  • Moderator
more options

hello, at least part of these crashes seem to be related to your norton security software - please try to run symantec liveupdate to make sure that all the components are updated to their latest version. as far as i understand it, as a customer with an active subscription you can also upgrade to their 2013 product line: http://updatecenter.norton.com/?NUCLANG=en

another thing you can try is to disable hardware acceleration in firefox > options > advanced general & see if this addresses the issue after a restart of the browser.

John99
John99
more options

You are getting a variety of crash signatures.

One cause is the use of Norton Confidential, so either disable that or ensure you have the correct fully updated version (The latest version probably works ok)

Try Firefox in safe-mode and with all plugins disabled, it is possibly some software extension that causes the problem

Post back with crash IDs that you get in safe mode if you still crash, and try as it is but without Norton Confidential..