Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Mozilla continually crashes

  • 2 trả lời
  • 2 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

Mozilla continually crashes and I am being asked to send a crash report. The details of the latest crash report I have sent is Crash ID: bp-ca8a7c20-a42a-42f5-8c69-9a5b52130217 I have not been able to use Mozilla since Friay evening.

Mozilla continually crashes and I am being asked to send a crash report. The details of the latest crash report I have sent is Crash ID: bp-ca8a7c20-a42a-42f5-8c69-9a5b52130217 I have not been able to use Mozilla since Friay evening.

Tất cả các câu trả lời (2)

more options

It is likely to be a malware problem, and the file responsible in your case is likely to be

  • ghycqmji.dll

I suggest you try to rename and quarantine that file, or just delete it when found.

It is expected that many malware tools should now detect this problem. See also

Please post back with how you get on.


For forum cross referencing purposes

  • Crash Report : bp-ca8a7c20-a42a-42f5-8c69-9a5b52130217
    • Crash Signature: nsInputStreamPump::OnInputStreamReady(nsIAsyncInputStream*)
    • Related Bug 801394 NEW --- crash in nsInputStreamPump::OnInputStreamReady with randomly named DLL (malware)
more options

It is better to use MSConfig and disable that file to prevent it from getting started.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that allows to locate and remove the file either manually or with a malware scanner.

You also need to search the Windows registry (Ctrl+F) for references to that file and export and remove involved keys to avoid startup issues with missing files.
If you are not comfortable with editing the registry then it is best to skip this step.