Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
2. Under "Time range to clear", select "Everything".
3. Now, click the arrow next to Details to toggle the Details list active.
4. From the details list, check Cache and Cookies and uncheck everything else.
5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

I cleared all history and cache - didn't help my problem of opening videos still cannot do it. Now, I can open and view videos from IE but not from Firefox or Chrome?

Hello, can you please try disabling your Avast security extensions as well as other extensions.

You can check for problems with current Flash plugin versions and try these:

• disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

http://kb.mozillazine.org/Flash#Troubleshooting

Sorry - nothing helped I was using flash player 12.0.0.70 and today I updated to flash player 12.0.0.77 and that seemed to fix the problem for now