Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have lost access to Firefox on my desktop computer.

  • Amul benn tontu
  • 0 am na jafe-jafe bii
more options

I received the notification: 'Your Firefox profile cannot be loaded. It may be missing or inaccessible.' What can I do to restore it?’

I received the notification: 'Your Firefox profile cannot be loaded. It may be missing or inaccessible.' What can I do to restore it?’
Nataali seetu yiñ ci takkaale

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.