Firefox Community Forum

I've been using Firefox for the various iterations of Windows for many years and it's gone smoothly. Now, when I play a YouTube or Instagram video in Windows 11, the video often becomes just an image of pixelated multicolored squares. The sound continues to play normally. On YouTube, the video continues to play. On Instagram the video tends to freeze. I've attached a screenshot from an Instagram video.

I checked my external monitor and it's definitely the laptop, which is less than a year old. This only happens with videos and other browsing works as usual. I have no issue using Chrome, so it seems to be a Firefox thing. I tried clearing the cache and history. When that didn't work, I uninstalled Firefox completely and reinstalled it. Same issue. I've attached a screenshot from an Instagram video. Thanks for any advice you can offer.

I'm attempting to set up sync between my windows laptop and my new android phone. The phone has firefox loaded, allows me to pull up the 'sync and save your data' page, allows me to choose 'ready to scan' and presumably successfully scans the QR code displayed on the laptop (the laptop prompts me to approve the new device). Then the laptop indicates I need to wait to approve it on my phone, and the whole process stalls. The phone continues to display the mostly blank white screen with only the "moz://a" at the top and the spinning blue circle in the center. Eventually the whole thing seems to time out and I receive an error message on the laptop saying "websocket unexpectedly closed" and "device pairing failed".

My two hypotheses are that either still having my old phone (which is being retired to at-home use only, and I'd rather not de-sync) still synced is somehow interfering (seems unlikely), or that something about the new phone's software is interfering in the sync (seems unlikely and way out of my league in terms of troubleshooting around).

Help please?

In current version of firefox when attempting to log in to yahoo.com I get the error message from AT&T:

Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over.

No error when using edge or chrome.

Yesterday I could not access my account to view recent statements. It would not accept username , which bank insured was correct(as it is my account #). Anything I entered flashed an ALERT message that info was incorrect.

Installed Firefox on my laptop. Already running on my desktop.

Whenever I try to open a link, I get: Get an app to open this 'microsoft-edge' link

Your PC doesn't have an app that can open this link. Try looking for a compatible app in the Microsoft Store.

Is this Microsofts way of saying "Use Edge?" Can I change settings to make it work?

Several years ago (5+) I used some obscure Firefox settings to enable some sounds for the right click "Context menu" appearing and selecting an option for said context menu. These sounds also apply to the menu bar drop-downs at the top of the browser window (Disabled by default.) I enabled these because, at the time, Firefox stopped using the native windows rendering for the context menu and menu bar and thus stopped triggering the built in windows sound API calls. Later updates however have made this a bit of an issue as Firefox plays these sounds at full volume now while I have the windows sound effects reduced in volume compared to overall system volume. These are not native windows 7/10/11 sound effects I am using and are quite harsh and slightly painful at full volume, and while reducing the volume of Firefox itself in the windows 10 sound mixer is effective on them, that simply isn't a solution due to the volume of media content in Firefox (eg: YouTube) being affected as well. I have since tried to find again the guide/article I used to enable these sounds, and manually find the value in About:Config where I believe these changes originate (I could be wrong on this), both to 0 success.

Does anyone know what obscure changes I need to make to remove these sounds?

There's a bug with Firefox 134.0.2. where I keep getting logged out of certain websites, even without clearing my cache.

Is there a possible fix in the works for this issue?

When I run a internet speed test Edge and Chrome are consistently in the 80's range. When I run FF the speed is in the 60/s. It's causing downloads to get hung up. What can I or FF do about this?

I use the IRS form filler to pay my taxes...have for years with Firefox browser. This year (for 2024 return) when I sign into the site the 1040 form does not display correctly. the boxes are to the right and below the actual placement. I emailed IRS who said it is a setting in Firefox. I tried the site using Microsoft EDGE and it displays correctly. I have searched for possible solutions and tried them all like using/on and off excelerator, letting Firefox chose size and colors of sites, turned off Noton etc. I posted another question here but no replies or looks so maybe I did something wrong so I will try to post again. I have W10 fully updated and Firefox too up to date. I understand I could use Edge but never had to and prefer to use Firefox as I have before. any suggestions would be appreciated or where I can report a possible issue with Firefox. I have attached a sample. thank You

Nearly every website I try to get on to crashes. Youtube crashes almost immediately, Crunchyroll crashes when I try to play a video. Hidive doesn't crash. The Submit feedback website also crashes after a couple of seconds. I have done almost everything recommended to me in regards to trouble shooting. Firefox is up to date, my drivers are up to date, I cleared my cookies and turned off every plug in, but nothing works. My connection is secure, as I do not have problems when I play and download games on steam. I have tried using the link to get the the community help page, but that link doesn't work and leads to a Page Not Found page, so I can not share my latest crash report code.

The report code is EXCEPTION_ACCESS_VIOLATION_READ

I have looked this up but haven't been able to get any helpful answers.

If there is anything anybody could do that would be great.

Internet page is having issues, I try to open my email account, mu Norton password account, my bank all keeps timing out wont let me use google, I cant use your webpage, tried to sign it it wont let me, 2 tries change password it states im locked out, what is going on

Problem with video playback; after a while/randomly, Firefox crashes, slows down the laptop and video is displayed as shown in the attached image. Laptop model: Thinkpad T16 Gen 3, CPU: Intel Core Ultra 7 165U with Intel graphics. Firefox version on windows 11: 134.02 (64bit).

For the last several days I've been having a problem with general slowness when accessing various bookmarks and/or searching in the address bar. I've disabled various extensions which I really didn't us a lot and the cache is kept clean. It also seems to using a lot of memory. Task manager was showing approx 750mb. I don't know if this amount is typical or not. I've tried a safe boot and it really didn't change anything. I would also mention that I'm not having these issues in either Chrome or Edge. I tried doing reinstall-not a clean one, but it really change anything. Any suggestions on how to proceed? Thanks

Hi everyone,

About a month ago, I began experiencing issues with video playback. When I visit websites with videos (such as YouTube, news sites, etc), the videos often start flickering, as shown in the screenshot. This flickering is accompanied by significant lag, which only stops if I scroll away from the video or navigate off the page.

I’ve noticed that disabling hardware acceleration in Firefox fixes the flickering issue, but it introduces bad screen tearing, which is also annoying. I’d prefer to keep hardware acceleration enabled to avoid tearing, but the flickering and lag make it unusable in its current state.

Has anyone else encountered this issue? If so, are there any known fixes or settings I can adjust to resolve the flickering while keeping hardware acceleration enabled?

Here’s what I’ve tried so far:

Updated Firefox to the latest version.

Updated my graphics drivers.

Cleared cache and cookies.

Home screen shows: Error: Platform version '130.0.1' is not compatible with minVersion >=130.0 maxVersion <=130.0

My account indicates I am up to date with version 134.0.2 (64bit)

In addition, today all tabs are broken