Several updates have downloaded but say "install pending" - have tried to manually run update. I am hung on 24.0 but updates to 30.0 are pending.
Every time I start Firefox, it checks for updates and asks if Firefox can install software on my harddrive. I say yes and it downloads the update and gives me a button to restart firefox to install the updates. But it just starts firefox and I am still at version 24.0. When I check update history, it now says 30.0 is downloaded and install is pending. I have shut down and restarted Win7 several times, hoping that will allow the install, but to no avail.
Isisombulu esikhethiweyo
You, no, that's wrong. The update from 24 to 30 is a totally safe upgrade, you don't need to uninstall.
A Simple pave over installation will be more than enough.
Funda le mpendulo kwimeko leyo 👍 1All Replies (5)
I've never heard of that problem. I recommend uninstalling Firefox (save your preferences during uninstallation), downloading the newest version of Firefox, and installing from that fresh installer.
To uninstall Firefox, press the Windows key and R simultaneously to open the Run dialog, type C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe, and click OK.
Download the newest version of Firefox from here after that and install it.
Does this solve the issue?
Grab the full off-line installer package from here: http://www.mozilla.com/en-US/firefox/all.html
As long as your current installation is installed in the default location, I don't think you'll have a problem with installing Firefox 30 over your current installation.
But to play it safe, it's not a bad idea to backup your Profile, just-in-case. https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
That's not a bad idea, but that's probably the problem. They're attempting to upgrade from 24 to 30. That's a significant upgrade, and the upgrader probably can't handle it. It would be way safer if they completely uninstalled it.
Isisombululo esiKhethiweyo
You, no, that's wrong. The update from 24 to 30 is a totally safe upgrade, you don't need to uninstall.
A Simple pave over installation will be more than enough.
You have a point, but the problem could be anything. Malware, incompatible addons, lingering processes, or basically anything can halt an upgrade. Upgrades are not foolproof.