Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why my firefox browser can't read H.264 video ?

  • 9 iimpendulo
  • 12 inale ngxaki
  • 7 views
  • Impendulo yokugqibela ngu the-edmeister

more options

Hello,

on one of our workstations running Windows XP, the MP4 videos are not displayed in Firefox (version 31). The problem is reproducible for example with the following page:

http://www.quirksmode.org/html5/tests/video.html

In the location of the MP4 area, the following error message is displayed "no video, the format or the mime type is managed was found." (Translated from french).

The two other video formats in the same page are displayed without problem.

On the same machine, the MP4 video is also displayed without problem in Google Chrome.

And the video is also shown on another computer with the same version of Firefox on Windows 7 but this time (I have not tried other Windows XP workstations).

I can see here that the last versions of Firefox are supposed to be able to read h264 video in the "video" tag of html5. Or does it deppends also from the Operating system ?

Any idea?

thanks for your help, Fred

Hello, on one of our workstations running Windows XP, the MP4 videos are not displayed in Firefox (version 31). The problem is reproducible for example with the following page: http://www.quirksmode.org/html5/tests/video.html In the location of the MP4 area, the following error message is displayed "no video, the format or the mime type is managed was found." (Translated from french). The two other video formats in the same page are displayed without problem. On the same machine, the MP4 video is also displayed without problem in Google Chrome. And the video is also shown on another computer with the same version of Firefox on Windows 7 but this time (I have not tried other Windows XP workstations). I can see here that the last versions of Firefox are supposed to be able to read h264 video in the "video" tag of html5. Or does it deppends also from the Operating system ? Any idea? thanks for your help, Fred

All Replies (9)

more options

Hello Fred, to avoid patent issues, support for MPEG 4, H.264, MP3 and AAC is not built directly into Firefox on desktop. Instead it relies on support from the OS to decode these formats. Windows XP didn't ship with a H.264 video decoder (unlike Win7), so Firefox won't be able to play that content natively on the machine.

https://developer.mozilla.org/en-US/docs/Web/HTML/Supported_media_formats

more options

Thanks for your answer.

Howerver, Google Chrome is able to read the video on the same station. Could it means that Chrome includes its own video decoder ?

For Firefox, can it be fixed on this station by installing a Codec on the station ?

Thanks, Fred

more options

We report me the following page : http://caniuse.com/mpeg4

The support of MPEG-4/H.264 appears in dark green for the version 33 of Firefox. Does it mean that a future version of Firefox will support this format even in Windows XP ?

Thanks, Fred

more options

no, in firefox 33 the situation won't change in regards to mp4 - < video > playback in xp. cisco's open h264 codec will be added in this version, but that's used for webrtc communication and is not ready for < video > support yet - there would be further work that needs to be done., but there are no plans for it yet (and since XP is unsupported by microsoft, mozilla will likely be cautious of the amount of resources it is investing to develop new features for this old OS)...

Ilungisiwe ngu philipp

more options

You can try to use a media player like VLC or MPlayer to play such H.264 videos.

more options

How come the creators of the KLM Codec package haven't run into those patent issues? I don't see anyone suing them out of existence. And, since Firefox can't show H.264, how about letting Firefox use the KLM Codec/Mediaplayer Classic as a plugin? Wouldn't that solve everything? Firefox could play any video on the planet, that way, and any audio.

Ilungisiwe ngu gridsleep

more options

Feel free to install whatever Codec pack you care to, Mozilla has its own plans that involve the Cisco open h264 codec, as philipp explained a couple of months ago.

more options

And is the Cisco code going to develop into an actually useful codec this century? Right here, right now, which is when this problem is occurring, that Cisco plugin is valueless and philipp's explanation is not reassuring.

more options

Sorry, reassuring or not, that's how it is for now. It does need a lot more work, and WinXP may or may not be fully supported by either Cisco or Mozilla as far as that open.h.264 codec is concerned.