Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

TB Retention policy not working

  • 1 phendula
  • 2 inale ngxaki
  • 2 views
  • Impendulo yokugqibela ngu christ1

FransdeV
FransdeV
more options

OK here's my problem: OS WIN 7 Pro, TB 31.2.0 - fresh installation for both (aka new client system) Setup multiple IMAP accounts > TB creates it's profile under: %systemroot%\users\AppData\Roaming\Thunderbird\Profiles\xxx.default\ImapMail\ where folders are created for each account. Under account settings - synchronization and storage - advanced - offline use > all folders are unticked. As an extra precaution - don't download messages larger then 50 Kb is activated. A quick check revealed that TB has created INBOX-es on the client that are identical in size to the server-based IMAP Inbox. In other words completely ignoring the retention rules.

Puzzled - Frans

OK here's my problem: OS WIN 7 Pro, TB 31.2.0 - fresh installation for both (aka new client system) Setup multiple IMAP accounts > TB creates it's profile under: %systemroot%\users\AppData\Roaming\Thunderbird\Profiles\xxx.default\ImapMail\ where folders are created for each account. Under account settings - synchronization and storage - advanced - offline use > all folders are unticked. As an extra precaution - don't download messages larger then 50 Kb is activated. A quick check revealed that TB has created INBOX-es on the client that are identical in size to the server-based IMAP Inbox. In other words completely ignoring the retention rules. Puzzled - Frans

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Perhaps you did uncheck offline use for Inbox after checking for new mail the first time, so the messages in Inbox got downloaded initially.