my password or user id is not being accepted and i can not read any mail till i can sign in.
Since 1-9-2015 Yahoo.com does not accept my password. I have tried every password that I have used in the past 8 years and none are accepted. I can find no way to put in my proving answers that was requested when I signed up in order to prove I am me. Therefor I cant change my password. HOW DO I GET BACK INTO E-MAIL NOW??? All your support helps say you will send me an e-mail with a fix but I cant read e-mails without signing in!
HELP
david
Since 1-9-2015 Yahoo.com does not accept my password. I have tried every password that I have used in the past 8 years and none are accepted. I can find no way to put in my proving answers that was requested when I signed up in order to prove I am me. Therefor I cant change my password. HOW DO I GET BACK INTO E-MAIL NOW??? All your support helps say you will send me an e-mail with a fix but I cant read e-mails without signing in!
HELP
david
All Replies (1)
This issue can be caused by corrupted cookies or cookies that are blocked.
- check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"
- https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"