Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Add0ns manager tab is incorrectly identifying my version of Flash Player installed.

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu the-edmeister

more options

Firefox identifies Flash Player 16.0.0.235 as being installed and out of date. Windows 7 identifies Flash Player 16.0.0.305 as being installed.

Firefox identifies Flash Player 16.0.0.235 as being installed and out of date. Windows 7 identifies Flash Player 16.0.0.305 as being installed.

Isisombulu esikhethiweyo

You seem to have two different Flash Plugins installed for Firefox.

Shockwave Flash 17.0 r0
Shockwave Flash 16.0 r0 

Also, keep in mind that IE [ActiveX], Firefox [Plugin] , and Chrome [Pepper] all use separate versions of Flash. You have to look at the version listed in "Installed Programs" for the correct one for the web browser you are using.


Grab the Adobe uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then download the versions of Flash you need for Firefox and IE from here: https://www.adobe.com/products/flashplayer/distribution3.html

Run the Adobe Flash uninstaller program, then restart your operating system. To completely remove all versions of Flash.

Then install the latest versions of Flash. Restart your PC again when done.

Funda le mpendulo kwimeko leyo 👍 0

All Replies (1)

more options

Isisombululo esiKhethiweyo

You seem to have two different Flash Plugins installed for Firefox.

Shockwave Flash 17.0 r0
Shockwave Flash 16.0 r0 

Also, keep in mind that IE [ActiveX], Firefox [Plugin] , and Chrome [Pepper] all use separate versions of Flash. You have to look at the version listed in "Installed Programs" for the correct one for the web browser you are using.


Grab the Adobe uninstaller from here: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then download the versions of Flash you need for Firefox and IE from here: https://www.adobe.com/products/flashplayer/distribution3.html

Run the Adobe Flash uninstaller program, then restart your operating system. To completely remove all versions of Flash.

Then install the latest versions of Flash. Restart your PC again when done.