Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cant delete messages in yahoo e mail

  • 2 iimpendulo
  • 4 inale ngxaki
  • 52 views
  • Impendulo yokugqibela ngu jessbee

more options

I can receive e mails in yahoo e mail but can't delete them. The delete button will not click or work. Same with move button and all buttons on that line. When I try to click on delete, nothing happens. Can delete e mails in explorer after not being able to delete the same message in firefox

I can receive e mails in yahoo e mail but can't delete them. The delete button will not click or work. Same with move button and all buttons on that line. When I try to click on delete, nothing happens. Can delete e mails in explorer after not being able to delete the same message in firefox

Isisombulu esikhethiweyo

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.


Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.10 Adobe PDF Plug-In For Firefox and Netscape 11.0.9

Having more than one version of a program may cause issues.

Funda le mpendulo kwimeko leyo 👍 1

All Replies (2)

more options

Isisombululo esiKhethiweyo

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.


Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.10 Adobe PDF Plug-In For Firefox and Netscape 11.0.9

Having more than one version of a program may cause issues.

more options

Thank you for the response. That was in essence what I decided to do, except I decided to go back to the default firefox setting, which in effect cleared all the add ons and plug ins. This solved the problem, so I have marked it problem solved.