Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Firefox crashes

  • 2 iimpendulo
  • 1 inayo le ngxaki
  • 5 views
  • Impendulo yokugqibela ngu duanenclark

duanenclark
duanenclark
more options

Often....

Last 5 Crash Reports: bp-8a5aed92-2150-4b46-a5e6-9fc282150525 5/24/2015 9:25 PM e772996b-57ae-4409-ae9b-95699fb6faea 5/20/2015 8:50 PM bp-e353a482-f0b0-4c05-ac62-132472150521 5/20/2015 8:48 PM bp-c37146f1-9385-4f19-ad86-8e4f82150521 5/20/2015 8:11 PM bp-316b60a5-5540-42a3-8214-6d7f02150516 5/16/2015 1:54 PM

Often.... Last 5 Crash Reports: bp-8a5aed92-2150-4b46-a5e6-9fc282150525 5/24/2015 9:25 PM e772996b-57ae-4409-ae9b-95699fb6faea 5/20/2015 8:50 PM bp-e353a482-f0b0-4c05-ac62-132472150521 5/20/2015 8:48 PM bp-c37146f1-9385-4f19-ad86-8e4f82150521 5/20/2015 8:11 PM bp-316b60a5-5540-42a3-8214-6d7f02150516 5/16/2015 1:54 PM

Isisombulu esikhethiweyo

Found the issue! Bad stick of memory. Thanks for the feedback!

Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

The four linked crash reports are very diverse, and I don't see a unifying thread. A couple of them do seem graphics related, so I'll suggest a pretty basic troubleshooting step, which is to disable Firefox from using hardware acceleration. This is a typical workaround for incompatibility with your graphics card/chipset driver software.

"3-bar" menu button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

This takes effect the next time you exit Firefox and start it up again. Any difference?

duanenclark
duanenclark Umnini wombuzo
more options

Isisombululo esiKhethiweyo

Found the issue! Bad stick of memory. Thanks for the feedback!