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I am using MozBack up, when I followed the Wizard instructions a file was saved to my portable hard drive. I went back to Thunderbird and my inbox was deleted

  • 3 iimpendulo
  • 1 inayo le ngxaki
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  • Impendulo yokugqibela ngu Tigertiger

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I am using MozBack up, when I followed the Wizard instructions a backup file was saved to my portable hard drive. I went back to Thunderbird I found the contents of my inbox was deleted. Sent and deleted folders were not deleted. I then went back to MozBackup and followed the instructions to restore the information to my inbox but this did not happen. What did I do wrong.

I am using MozBack up, when I followed the Wizard instructions a backup file was saved to my portable hard drive. I went back to Thunderbird I found the contents of my inbox was deleted. Sent and deleted folders were not deleted. I then went back to MozBackup and followed the instructions to restore the information to my inbox but this did not happen. What did I do wrong.

Isisombulu esikhethiweyo

incredible as it may sound. Mozbackup has nothing to do with Mozilla or Thunderbird. If you have questions about mozbackup I really don't know where you go.

Funda le mpendulo kwimeko leyo 👍 0

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Isisombululo esiKhethiweyo

incredible as it may sound. Mozbackup has nothing to do with Mozilla or Thunderbird. If you have questions about mozbackup I really don't know where you go.

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Tigertiger said

I am using MozBack up, when I followed the Wizard instructions a backup file was saved to my portable hard drive. I went back to Thunderbird I found the contents of my inbox was deleted. Sent and deleted folders were not deleted. I then went back to MozBackup and followed the instructions to restore the information to my inbox but this did not happen. What did I do wrong.
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Thanks for your time