Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Can't access my Thunderbird because of Master Password

  • 2 iimpendulo
  • 2 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu wdhodges

wdhodges
wdhodges
more options

So I set a Master Password on my account and then now I can't login to it because I forgot it. I don't want to have to go back to Outlook and really want to continue to use Thunderbird. I tried the various solutions found on the support forums, such as passing the expression in Tools, hitting cancel a couple of times but nothing. I even uninstalled and reinstalled Thunderbird, deleted the AppData folder and reinstalled and yet it still prompts me to enter the master password. Thunderbird doesn't even come up in the background, just the prompt to enter the Master Password.

Can someone please tell me what I can do to fix this?

So I set a Master Password on my account and then now I can't login to it because I forgot it. I don't want to have to go back to Outlook and really want to continue to use Thunderbird. I tried the various solutions found on the support forums, such as passing the expression in Tools, hitting cancel a couple of times but nothing. I even uninstalled and reinstalled Thunderbird, deleted the AppData folder and reinstalled and yet it still prompts me to enter the master password. Thunderbird doesn't even come up in the background, just the prompt to enter the Master Password. Can someone please tell me what I can do to fix this?

Isisombulu esikhethiweyo

This article tells you how to remove a forgotten master password.https://support.mozilla.org/en-US/kb/master-password I hope it still works after all your "home remedies."

Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

user01229325
user01229325
more options

Isisombululo esiKhethiweyo

This article tells you how to remove a forgotten master password.https://support.mozilla.org/en-US/kb/master-password I hope it still works after all your "home remedies."

wdhodges
wdhodges Umnini wombuzo
more options

I've tried that, but there is no way I can get to 'Tools' to start that process.