Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird V38.2.0 freezes after SLEEP under WIN10 Home 64bit

  • 21 iimpendulo
  • 80 inale ngxaki
  • 29 views
  • Impendulo yokugqibela ngu Wayne Mery

more options

The freeze happens 8 of 10 times after sleep while Thunderbird was previously running fine. Also noticed a small, blank popup window that can not be dismissed. Must end via Task Manager, restarts OK.

The freeze happens 8 of 10 times after sleep while Thunderbird was previously running fine. Also noticed a small, blank popup window that can not be dismissed. Must end via Task Manager, restarts OK.

Isisombulu esikhethiweyo

It is a known issue that is getting attention.

WORKAROUND: Until a permanant fix is issued, hopefully in the next update, if you wish to avoid the hang try setting thunderbird to be offline before sleep/hibernate at File | Offline | Work Offline. Then do the same again after waking the computer to put it online. Or, in cases where the only problem is Thunderbird not getting new mail, do both after waking the computer.

Funda le mpendulo kwimeko leyo 👍 3

All Replies (1)

more options

Versoin 38.3.0 which repairs this issue is now out

  1. 1
  2. 2