can't remove unwanted addon
I just noticed an icon on the right end of my search bar, next to my favorites, downloads, home icon and to the left of my menu button. I suppose it's an add on, although when I list my addons they seem to be accounted for. It appears like a note or list. It is not identified when I hover over it. The disable and remove options are grayed out when I right click it. When I open it it's just a list of "supported sites", an extensive list, most or all of which are undesirable. When I open 'options' the icon disappears. When I open Firefox in safe mode the icon does not appear. Anyone familiar with this problem? Thanks so much!!
Isisombulu esikhethiweyo
There is a setting in the Options/Preferences (Appearance) of the VDH extension to show the the main and companion button or only one of the two.
Funda le mpendulo kwimeko leyo 👍 1All Replies (7)
Hi sherlocke, it doesn't sound familiar. Could you pull out some information for us:
(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.
(2) In the search box above the list, type or paste uic and pause while the list is filtered
(3) Right-click the browser.uiCustomization.state preference and select Copy Value
You can paste that value into a reply.
And/or... if you want to study this yourself, I suggest using the "Scratchpad" tool. Either:
- "3-bar" menu button > Developer > Scratchpad
- (menu bar) Tools > Web Developer > Scratchpad
Paste at the end of the document you find in the scratchpad window, the click the Pretty Print button. This should restructure the long line of text into a more readable list.
Scroll down to 'nav-bar': and check the items toward the end of that section to see what you can learn about that button there. (Mine lists numerous add-on buttons that are not current visible because those add-ons are disabled or have been removed.)
Does that help identify it?
Hello,
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Thank you!
Thanks so much for the prompt responses.. Here is the text from the scratchpad. It appears that from the entries on the nav-bar there is one button listed between the home button and the Amazon smile button. There is actually a video download helper and the button that is causing the problem between these. On the list it is just identified as 'action button' followed by a long line of code. I don't know which of the buttons this references. I have included a screen shot with an arrow pointing to the questionable button.
'placements': { 'PanelUI-contents': [ 'edit-controls', 'zoom-controls', 'new-window-button', 'privatebrowsing-button', 'save-page-button', 'print-button', 'history-panelmenu', 'fullscreen-button', 'find-button', 'preferences-button', 'add-ons-button', 'developer-button' ], 'addon-bar': [ 'addonbar-closebutton', 'status-bar' ], 'PersonalToolbar': [ 'personal-bookmarks' ], 'nav-bar': [ 'urlbar-container', 'search-container', 'bookmarks-menu-button', 'pocket-button', 'downloads-button', 'home-button', 'action-button--b9db16a4-6edc-47ec-a1f4-b86292ed211d-vdh-tbbutton', 'com.amazon.amazonSmileOneButton' ], 'TabsToolbar': [ 'tabbrowser-tabs', 'new-tab-button', 'alltabs-button' ], 'toolbar-menubar': [ 'menubar-items' ] }, 'seen': [ 'abp-toolbarbutton', 'action-button--b9db16a4-6edc-47ec-a1f4-b86292ed211d-vdh-tbbutton' ], 'dirtyAreaCache': [ 'PersonalToolbar', 'nav-bar', 'TabsToolbar', 'toolbar-menubar', 'PanelUI-contents', 'addon-bar' ], 'currentVersion': 4, 'newElementCount': 0
}
That looks like the toolbar from the Video DownloadHelper extension.
- Video DownloadHelper (VDH): https://addons.mozilla.org/firefox/addon/video-downloadhelper/
If you right-click > Remove from Toolbar on the video download helper icon, does the mystery icon go with it?
Isisombululo esiKhethiweyo
There is a setting in the Options/Preferences (Appearance) of the VDH extension to show the the main and companion button or only one of the two.
When I removed the VDH button from the toolbar, the other icon remained. I went into the configuration for VDH as suggested and the other icon was indeed connected to VDH. I removed the entire VDH addon and all is well! I appreciate all those who have responded to my post. You have all been very helpful in resolving this problem. Thanks!